Refund Policy

For FROSTED, your refund policy should protect you as a custom cake business while still sounding professional and customer-friendly. Since cakes are **custom-made per order**, a standard return/refund policy usually does not apply.Here is a polished version for your website:# Refund Policy

At FROSTED Custom Cakes & Confections, every cake is handcrafted specifically for each client and event. Because custom cakes are made to order, we do not offer returns or refunds once an order has been confirmed and production has begun.## Deposits & PaymentsA non-refundable deposit is required to secure your order date. Your order is not considered confirmed until the required deposit has been received and your order has been approved.Remaining balances must be paid in full by the agreed-upon due date. Orders that are not paid in full by the deadline may be canceled and the deposit may be forfeited.## CancellationsIf you need to cancel your order, please contact FROSTED as soon as possible.Due to the custom nature of our work:* Deposits are non-refundable.* Cancellations made after your order has been confirmed may not be eligible for a refund.* Orders canceled close to the event date may require full payment depending on the amount of preparation, ingredients, and supplies already committed.## Changes to OrdersWe will do our best to accommodate changes to your order, including design, flavors, servings, or event details. Changes are not guaranteed and may be subject to additional charges based on availability, timing, and materials needed.## Damaged or Incorrect OrdersYour satisfaction is important to us. If there is an issue with your order, please contact FROSTED within 24 hours of pickup or delivery with photos and details so we can review the situation and determine the best resolution.Please note that FROSTED is not responsible for damage caused after pickup or delivery, including improper transportation, storage, handling, or environmental conditions.## Weather & Event CircumstancesFROSTED is not responsible for cancellations, delays, or changes caused by circumstances outside of our control, including severe weather, venue issues, or customer changes.## QuestionsIf you have questions regarding payments, cancellations, or your order, please contact us before placing your order. We are happy to help clarify any policies before your cake is created.Thank you for trusting FROSTED Custom Cakes & Confections to be part of your special celebration.I would also make sure this matches your **Policies page** wording so customers don’t see conflicting deposit/refund rules.